To add a new category, input the desired category name and then specify the parent category by selecting from the dropdown menu. Subsequently, ensure visibility by checking the appropriate box, specifying whether it should be public or private.
On the right side, the Ticket Category List is conveniently displayed. For further management, select the desired category and utilize the "Select" option under the "Action" menu to either edit or delete. This approach streamlines the process of maintaining and organizing ticket categories within the system.
