WhatsApp started as an alternative to SMS. Using this feature you can share your text message to other users. You can also share photos and videos using whatsapp
Enabling the Whatsapp Support Module:
To use the Whatsapp support feature in InfixEDU, follow these steps:
Navigate to the system settings from the sidebar.
Find "Module Manager" in the module manager menu.
Search for "Whatsapp support" and activate the module.
After activation, the Whatsapp support bubble icon will appear on the bottom right of your screen, and in the sidebar, you'll see the Whatsapp support menu.
Module Setup:
After enabling, set up the Whatsapp support module by following these steps:
Go to Settings from Whatsapp support.
Adjust view settings to change the color, introduction text, and welcome message of the bubble.
Access functional settings to configure how the module is displayed across the system.
If you want clients to chat with a single user, set a single agent (primary number). For multiple agents, go to the agent menu from the sidebar.
Using the Module:
Upon selecting the bubble for chat, you'll see the selected agent(s) based on your configuration.
Layout settings allow you to customize the bubble's design.
That concludes the Whatsapp Support Module guide. Thank you for reading.
