When attempting to update your Learning Management System (LMS), several potential issues can lead to failure. It is essential to approach the update process with care and address any challenges. Here are some common causes of update failures and their corresponding solutions, all presented in a professional tone:
PHP Configuration Limitations: If you encounter issues related to PHP configuration, it's crucial to adjust the following values in your php.ini file:
max_execution_time: Increase to 30000.
max_input_time: Set to 30000.
memory_limit: Raise to 512MB.
post_max_size: Adjust to 512MB.
upload_max_filesize: Increase to 1028M.
File/Folder Permission Issues: If you encounter "Permission Denied" errors, this indicates a permission problem. You must grant the necessary write permissions to the relevant files or folders to resolve this issue.
Uploading the Wrong File: Ensure that you only upload the specific zip file provided by us to avoid compatibility issues.
Skipping Required Versions: Please be aware that if you skip any required versions during the update process, we may not be able to provide support. It is essential to follow the recommended update sequence.
Customizing or Modifying the Code: Any customizations or code modifications made to the LMS may result in update issues. Unfortunately, we cannot provide support for systems with altered code.
Manual Updates: While we strongly recommend using the one-click update method, we may not be able to provide support for manual updates, as they can introduce various complexities.
If you encounter 500 errors during the update, we recommend checking the error log via the "Utility" section and "Error Log" to gain a better understanding of the specific issue you are facing. This log will provide valuable insights into the root cause of the problem.
Thank you for your understanding and cooperation during the LMS update process.
