Welcome to the Q&A feature user guide! This guide will walk you through the steps of utilizing the Q&A feature available in our software for students and staff.
Student Panel:
Accessing the Q&A Button:
While watching a lesson in the course, you'll notice a Q&A button located on the right-top side of the screen.
Submitting a Question:
Click on the Q&A button to open a pop-up display where you can add your question.
Notification:
After adding a question, you will receive email and system notifications confirming your submission.
Receiving Response:
Once a staff member replies to your question, you'll receive email and system notifications.
Managing Questions:
In the student panel, navigate to "My Questions" to view all submitted questions.
From the "Action" button, you can view the lesson, edit, or delete your questions.
Staff Panel:
Setting Up Staff Roles:
Admin creates a role as "Staff" from "Admin Panel -> User Manager -> Role".
Adding Staff:
Admin assigns the role "Staff" to staff members from "Human Resource -> Staff -> Add New Staff".
Answering Questions:
Staff members access the Q&A feature in their panel.
Questions are listed, and staff can answer them once the admin approves the question status.
Notification System:
Staff members receive notifications when a new question is added. Only one staff member can answer a question at a time.
Managing Questions:
Staff members can view, edit, or delete questions from the action button.
Admin Panel:
Approving Questions:
Admin can see the list of questions submitted by students and change their status. Staff cannot answer questions until the admin approves them.
Question Settings:
Admin assigns groups of staff to answer questions.
Pusher credentials are set up for real-time updates without page reloading.
Obtaining Pusher Credentials:
Admin creates an account on Pusher's website and obtains credentials.
These credentials are then pasted into the software's question settings.
This user guide provides a comprehensive overview of the Q&A feature for both students and staff, along with administration instructions.
By following these steps, users can effectively utilize the Q&A feature to facilitate communication and knowledge sharing within the platform. If you encounter any issues or need
