WhatsApp started as an alternative to SMS. InfixLMS provided now supports sending and receiving a variety of media: text, photos, videos, documents, and location, as well as voice calls. Some of your most personal moments are shared with WhatsApp, which is why they built end-to-end encryption into this app.
Also, Know the Infix Module Installation process
Link: Infix Module Installation process
How to Active WhatsApp Support Add-ons:
InfixLMS should be pre-installed on your server.
Purchase the WhatsApp Modules for InfixLMS.
Download and WhatsApp this Installment Add-on to your InfixLMS portal.
Upload WhatsApp Add-on From System Setting> Module Manager.
Setup WhatsApp App and configure it.
The benefits of WhatsApp Support:
The best platform for sharing and accessing information is WhatsApp.
WhatsApp is quickly taking over as a top news source in many nations. 51% of them in Malaysia claimed to use WhatsApp to get news. Large files, including documents and images, can be easily sent across.
WhatsApp has recently evolved into a fictitious e-learning platform. In addition to sharing notes and information, teachers can create learning videos or share YouTube videos in WhatsApp groups.
Personal information is much more secure because of WhatsApp's secure end-to-end encryption feature. Unknown and malicious individuals can be blocked from sending you messages.
WhatsApp facilitates communication between friends and family members who live in different countries and continents thanks to internet messaging and the later addition of voice and video calls.
WhatsApp does not bombard you with advertisements like other social platforms do thanks to its policy against advertising.
It is common knowledge that social media is used in the modern online business environment.
WhatsApp has always been a free app to use since it was first released. You can send messages to anyone, anywhere, with just an internet connection.
WhatsApp Support Settings:
You can also visit their Help Center for additional information. Let them know how you use WhatsApp by providing the necessary information below. Then, tap or field to functional setting or update the layout.
Short Direction: {InfixLMS> Dashboard> WhatsApp Support> Settings> View Settings> Color> Introduction Text> Welcome Message> Update> Functional Settings> Agent Type> Availability> Showing Page> Popup Open Initially> Show Unavailable Agent In Popup> Disable For Admin Panel> Home Page URL> Primary Number> WhatsApp Bubble Logo> Update> Layout Settings> Choose Layout> Update.}
To better understand how to set up InfixLMS WhatsApp Settings, follow these steps:
Start with Settings and go to View Settings where you can customize options like Color, Introduction Text, and Welcome Message, then click Update.
Next, configure the Functional Settings, including Agent Type, Availability, Showing Page, Popup Open Initially, Show Unavailable Agent in Popup, Disable for Admin Panel, Home Page URL, Primary Number, and WhatsApp Bubble Logo, then click Update again.
Finally, go to Layout Settings, choose a layout, and click Update to complete the setup.
Add Agent:
InfixLMS supports Multi-agent WhatsApp, enabling users to manage micro or small businesses efficiently. With WhatsApp Business Premium, a paid feature launched in 2022, you can connect up to 10 devices, allowing your team to respond quickly to inquiries and assign chats to specific agents.
To assign a new agent in WhatsApp, follow these steps:
Go to Agent and select Add New Agent to create one. Enter the Name, Designation, and Number of the agent. Upload an Avatar (profile picture), set the Status as active or inactive, and choose whether the agent is Always Available (yes or no).
You can also Apply All Days or mark specific days individually. Finally, click Update to save the settings.
Create Agent:
If you want to set the time & day on the agent schedule then follow the picture instruction. Also, the user can manually set the day off or the status can be active or inactive.
