To add a new category, input the desired category name and then specify the parent category by selecting from the dropdown menu. Subsequently, ensure visibility by checking the appropriate box, specifying whether it should be public or private.
On the right side, the Ticket Category List is conveniently displayed. For further management, select the desired category and utilize the "Select" option under the "Action" menu to either edit or delete. This approach streamlines the process of maintaining and organizing ticket categories within the system.
- Ticket Settings:
Within the Ticket Settings option, you gain control over the availability time of tickets by specifying start and end times for each day. Easily apply these settings to all days with a single click. Additionally, the capability to add holidays for the year is available, and you can view the list of designated holiday years.
To include a new holiday, enter the required data for "HOLIDAY NAME*" and select the corresponding date. For Ticket Email Settings, input the desired character limit for the mail body. Under the Ticket Close Settings option, establish the duration for which a ticket will remain closed if a customer does not reply within the specified time.
Furthermore, the addition of Ticket Notes is facilitated through the dedicated text box. You can organize the ticket list for administrators using the on-off switch, providing a convenient way to tailor the display according to preferences. These settings collectively contribute to efficient ticket management within the system.
