There are three types of user panels. Panel one is for super admin, panel two is for admin/stuff/Agent and panel three is for User/Client. Super admin can watch details from the Dashboard. There are features for super admin to manage iDESK.

Add Project:To include a new project, which refers to a product in this context, follow these steps:Project Name: Enter the name of the project.Slug: Input the data in the slug for a URL that is SEO-friendly.Envato Item ID: Provide the relevant ID for Envato.Color Selection: Click on the color bu...

CategoriesIn the Category section, adding a new category involves the following steps:Project Selection:Start by choosing the PROJECT NAME* from the dropdown menu.Category Information:Input the CATEGORY NAME* for the project.Enter SEO-friendly data in the slug for the URL.Parent Category:Optional...

When adding new knowledge, follow these steps for a polished and professional approach:Title and Content Input:Commence by entering the TITLE and providing detailed knowledge in the content box.Content Refinement Tools:Utilize the tools located at the top of the content box for fine-tuning your c...

The "All Posts" option serves as a comprehensive view of all knowledge posts, presenting a detailed list including SL, Title, Category, Created By, Tag, and Date.Overview:List Display: Access a list of all posts showcasing essential details.Filtering Options:Project Selection: By clicking on "All...

Mine: (admin or agent own ticket)In the ticket section, there is a designated menu titled "MINE." Upon selecting this option, users gain access to a personalized list featuring their respective tickets. Priority levels within this list can be easily modified by selecting the dropdown menu. Additi...

To include a new product, enter the required product name in the designated "PRODUCT NAME*" field. To attach an image to the product, select the "PRODUCT IMAGE" button and choose the appropriate image file. Conclude the process by clicking the "Save" button.On the right side, the product list is ...

In this section, you have access to the comprehensive list of imported products, featuring details such as Serial Number (SL), Item ID, Product Name, and Type. Utilize the search option to efficiently locate specific products by name. This functionality enhances the user experience by providing a...

To add a new category, input the desired category name and then specify the parent category by selecting from the dropdown menu. Subsequently, ensure visibility by checking the appropriate box, specifying whether it should be public or private.On the right side, the Ticket Category List is conven...

To add a new category, input the desired category name and then specify the parent category by selecting from the dropdown menu. Subsequently, ensure visibility by checking the appropriate box, specifying whether it should be public or private.On the right side, the Ticket Category List is conven...

In this section, you have the capability to incorporate predefined responses by adding canned replies. Begin by inputting titles and determining whether they should be shared by selecting "Yes" or "No." Craft the content within the designated text box.On the right side, an organized list of canne...

In this section, you have the ability to proactively assign team members to specific projects effortlessly. Simply navigate to the dropdown menu labeled "Assign," and with a straightforward click, pre-assign the desired team member to the project in question. This streamlined process enhances pro...

In this section, a comprehensive display of feedback details is accessible for your review and analysis.These subcategories likely represent different functionalities or options for managing and handling support tickets within the "Support Ticket" category.

Under the "Frontend CMS" category, you'll find several subcategories, including:Common Header LinksFooter SettingsStatic PageIt is necessary to provide data for Common Header Links, configure Footer Settings, and add a Static Page by selecting the designated options. This ensures the seamless int...

Under the "FAQ" category, you'll find several subcategories, including:Add FAQ:To incorporate a Frequently Asked Questions (FAQ) entry, commence by entering the FAQ Title. Subsequently, expound upon the details within the designated text box beneath the FAQ Title. To designate the appropriate cat...

Under the "Customer" category, you'll find a subcategory named "All Customer." This subcategory likely represents a comprehensive list or view of all the customers associated with a business or organization.

ithin the "Human Resource" category, there exists a designated section for managing staff members. Upon selecting the "Staff" option, a comprehensive list is presented, encompassing essential details such as Serial Number (SL), Name, Username, Email, Phone, Profile, Status (toggleable between on/...

Within this section, all activity logs are readily accessible for review. For the purpose of comprehensive data clearance, the "Clean All" button is provided as a means to systematically erase all logged information.This functionality ensures a streamlined and efficient process for both monitorin...

Logo Upload:To upload your logo, click on the"UPLOAD LOGO" button. This will allow you to browse and select the logo you wish to upload. The same procedure applies if you want to upload a Favicon or any other image; simply click the relevant button and select your desired image for upload.System ...

Email Template:Displayed below is a comprehensive list featuring Serial Number (SL), Template Type, Subject, and Activation status, which can be toggled on or off with a simple click. Additionally, the data entries can be modified or updated by selecting the 'Manage' button.

Email Settings:Here's a more professionally phrased version of the instructions for Email Configuration::Selecting Active Gateway:Under the “ACTIVE GATEWAY" section, you have the option to choose the email gateway type, either SMTP or PHP Mail, by selecting the checkbox.Sender Information:To conf...

Envato accounts within the software. Here's how it works:Enabling/Disabling Envato:Activate or deactivate the Envato mode by toggling the "On/Off" button.Account Configuration:Easily link your Envato accounts by entering the corresponding Envato ID, secret, and personal token.Assign a custom name...

RECAPTCHA Setup:Enabling/Disabling RECAPTCHA:Control the activation of RECAPTCHA by toggling the "On/Off" button.RECAPTCHA Setup:Configure your RECAPTCHA settings by providing the following information:RECAPTCHA SITE KEY (required)*RECAPTCHA SECRET KEY (required)*By following these steps, can man...

Preloader Setting:Here are the instructions for configuring the preloader: Preloader Configuration:Preloader Status:You have the option to manage the visibility of the preloader by using the "Show" or "Hide" checkbox under the "PRELOADER STATUS" section.Preloader Type:Tailor the preloader to...

Ignore IP: Adding New Ignored IP:To add a new ignored IP address, simply input the IP and it will be listed on the right-hand side for your reference.Deleting Ignored IP Addresses:To remove an ignored IP from the list, select the IP address from the dropdown menu, and it will be deleted acco...

Language Setting: Here's a more professionally worded description of the language list and its associated details:Language List Overview:The language list provides a comprehensive view of language entries, including their Serial Number(SL), Name, Code, RTL/LTR alignment, and an activation status ...

Backup:Here are the instructions for uploading an SQL file and generating a new backup:SQL File Upload and Backup Generation:Uploading an SQL File:To upload an SQL file, click the "BROWSE" button, then select the desired file. Confirm the upload by clicking the "SAVE" button.Generating a New Back...

Utilities:Within this section, you have access to a range of useful functions to maintain and optimize your system:Clear Cache: This option allows you to remove cached data, enhancing system performance.Clear Log: Use this feature to clear system logs, ensuring a clean and organized record.Disabl...

About & Update:The instructions for the "About & Update" sectionUploading from Local Directory:To upload a file from your local directory, click the "BROWSE" button, select the file, and confirm the upload by clicking the "SAVE" button.Checking for Updates:On the right-hand side, under "C...