A product category is a similar product group with related characteristics. Product category marketing focuses on promoting specific categories to meet consumer expectations. There are four types of products, and each is classified based on consumer habits, price, and product characteristics: con...

Category:Ticket categories are support topics that are presented to users so they can more easily choose the area with which they need help. Ticket categorisation is a component of several support centre processes. Let’s look at a few examples of how you might set up your categories in different ...