Support Ticket:
A ticketing system is a help desk tool with a built-in Customer relationship management integration that brings more context to customer support. It works by establishing two-way sync between a CRM and a help desk. A ticketing system works by first creating a document that records the interactions on a service case.
Short Direction: {Amazcart> Dashboard> Support Ticket> Add New> Category> Priority> Status> Search> Ticket List> SL> Subject> Category> User Name> Priority> User Agent> Status> Agent Asign> Search> Update.}
If you want to be newly assigned as a support Ticket then find the Amazcart dashboard. You will see a new interface like Add New support ticket created.
1- Support Ticket
2- Add a New
3- Category
4- Priority
5- Status
6- Search
7- Ticket List
8- SL meaning Serial Number
9- Subject
10- Category
11- User Name
12- Priority
13- User Agent
14- Status
15- Agent Asign
16- Search
17- Update
Create New Ticket:
If you want to create a support ticket then go to the Support Ticket to AmazCart Dashboard, you will see the Add New & click on that option to find the new interface from create to Open a Ticket, fill in the all empty boxes where the information is necessary as like Subject, Category List, also you can Add new Category which is not existing on it.
Short Direction: {Amazcart> Dashboard> Support Ticket> Add New> Open a Ticket> Subject> Category List> Add New> Priority> Add New> User List> Status> Add New> Assign To> Attach File>Plus> Description> Create Ticket.}
However, you can see the other section about Priority that also Add New priority option. Also, add User List, and Status to generate Add new status. You have to Assign To someone to Attach a File from your browse option, also you can attach another file by clicking on the Plus option.
1-Support Ticket
2- Open a Ticket
3- Subject
4- Category List
5- Add a New
6- Priority
7- Add a New
8- User List
9- Status
10- Add a New
11- Assign To
12- Attach File
13- Plus
14- Description
15- Create a Ticket.
