19th Jan, 2023

Support Ticket:

A ticketing system is a help desk tool with a built-in Customer relationship management integration that brings more context to customer support. It works by establishing two-way sync between a CRM and a help desk. A ticketing system works by first creating a document that records the interactions on a service case. 


Short Direction: {Amazcart> Dashboard> Support Ticket> Add New> Category> Priority> Status> Search> Ticket List> SL> Subject> Category> User Name> Priority> User Agent> Status> Agent Asign> Search> Update.}


If you want to be newly assigned as a support Ticket then find the Amazcart dashboard. You will see a new interface like Add New support ticket created.

1- Support Ticket

2- Add a New

3- Category

4- Priority

5- Status

6- Search

7- Ticket List

8- SL meaning Serial Number

9- Subject

10- Category

11- User Name

12- Priority

13- User Agent

14- Status

15- Agent Asign

16- Search 

17- Update



Support Ticket.png1674127607.png


Create New Ticket:

If you want to create a support ticket then go to the Support Ticket to AmazCart Dashboard, you will see the Add New & click on that option to find the new interface from create to Open a Ticket, fill in the all empty boxes where the information is necessary as like Subject, Category List, also you can Add new Category which is not existing on it.


Short Direction: {Amazcart> Dashboard> Support Ticket> Add New> Open a Ticket> Subject> Category List> Add New> Priority> Add New> User List> Status> Add New> Assign To> Attach File>Plus> Description> Create Ticket.}


However, you can see the other section about Priority that also Add New priority option. Also, add User List, and Status to generate Add new status. You have to Assign To someone to Attach a File from your browse option, also you can attach another file by clicking on the Plus option.

1-Support Ticket

2- Open a Ticket

3- Subject

4- Category List

5- Add a New

6- Priority

7- Add a New

8- User List

9- Status

10- Add a New

11- Assign To

12- Attach File

13- Plus

14- Description

15- Create a Ticket.

  


Create New ticket.png1674127629.png