Category:
Ticket categories are support topics that are presented to users so they can more easily choose the area with which they need help. Ticket categorisation is a component of several support centre processes. Let’s look at a few examples of how you might set up your categories in different scenarios.
Short Direction: {Amazcart> Dashboard> Support Ticket> Category> Add New> Name> Status> Save> Category List> SL> Name> Status> Action> Select.}
If you want to set the categorizing your supportive ticket function then go to Category, you will see the new interface from Add New option to add a new category by putting a Name, and choosing the status of Active or inactive.
1- Category
2- Add a New
3- Name
4- Status
5- Save
6- Category List
7- SL meaning Serial Number.
8- Name
9- Status
10- Action
11- Select For Edit or Delete.
