How to Manage Your Refund Process

Pending Refund Requests

How do I check my pending refund status? The below details will be displayed. Pending Refund is much more than just giving reasonable returns options to the customers once the returned product has been collected, depending on the business and situation. The transaction will show up as a “pending”...

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Confirmed Refund Requests

Due to the increased volume of requests, we have received your request for a refund, and our support team is actioning it. A confirmation of this request has also been sent to your email. Refund requests are part of running any business. While you obviously want to do everything within your power...

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Reasons

The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over. If returning more expensive items, you may consider using a trac...

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Refund Process

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t off...

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Refund Setting

Refunds can take up to 7 days to reflect in your account. Please submit a ticket to our Helpdesk to report your defective product, and our team will assist you as soon as possible. For a damaged extension or template, we will request from you a link or a screenshot of the issue to be sent to our ...

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How to Manage Your Refund Process

A refund is when you have charged a payer, and need to cancel the payment and return the funds to the payer. The funds will be returned to whatever payment method (credit card, bank account) that the payer initially used to make the payment. How do we handle customer refunds? An imperfect return ...

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