Pending Refund is much more than just giving reasonable return options to the customers once the returned product has been collected, depending on the business and situation. The transaction will show up as a “pending” transaction almost immediately. But the transaction that was authorized doesn'...
Read MoreRefund requests are part of running any business. While you want to do everything within your power to maintain the quality of your products and services, some customers will not be happy with your business and will ask for their money back. Whatever the reason is, how you respond to a refund req...
Read MoreThe most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over. If returning more expensive items, you may consider using a trac...
Read MoreYou will be responsible for any shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offe...
Read MoreRefunds can take up to 7 days to reflect in your account. Please submit a ticket to our Helpdesk to report your defective product, and our team will assist you as soon as possible. For a damaged extension or template, we will request from you a link or a screenshot of the issue to be sent to our ...
Read MoreA refund is when you have charged a customer, and need to cancel the payment and return the funds to the customer. The funds will be returned to whatever payment method (credit card, bank account) the payer initially used to make the payment. How do we handle customer refunds? An imperfect return...
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