Add ProductTo include a new product, follow the below step. Such as:PRODUCT NAME: Set the name of the product you want to add.PRODUCT IMAGE: Set the image of the product you want to add.Save: Click the button to save your product successfully.On the right side, the product list is conveniently di...

Imported Products ManagementThe Imported Products section is a key component of the Support Ticket module, designed to centralize and track products integrated from external sources (e.g., Envato). This allows support agents to easily identify which specific product or service a customer's ticket...

Add Ticket CategoryFrom here you can add a new category for the product. To add a new category just follow the below steps:Category Name: Set the title of the category.Parent Category: Set the parent category for the category.Visibility: Set the visibility of the category, if it will be public o...

To add a new category, input the desired category name and then specify the parent category by selecting from the dropdown menu. Subsequently, ensure visibility by checking the appropriate box, specifying whether it should be public or private.On the right side, the Ticket Category List is conven...

Canned repliesIn this section, you have the capability to incorporate predefined responses by adding canned replies.To add the canned replies just follow the below steps:Title: Set the title of the from here.Shared: Determine whether they should be shared by selecting "Yes" or "No". Body:  Set th...

Pre Assign MembersIn this section, you have the ability to proactively assign team members to specific projects effortlessly. Simply navigate to the dropdown menu labeled "Assign", and with a straightforward click, pre-assign the desired team member to the project in question. This streamlined pr...

FeedbackIn this section, a comprehensive display of feedback details is accessible for your review and analysis. From here you can see the details of any feedback at a glance. Such as:SL: You can see the serial number of the feedback.ID: You can see the id number of the feedback.Name: You can see...

TicketA recorded request, issue, or task raised by a user, used to track, manage, and resolve problems or support queries within the system.From here you can see all the ticket lists with details. Such as:ID: You can see the id number of the ticket.Customer Name : You can see the name of the cust...